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How do I know my order was successful?

Every successfully placed order will be followed by an order confirmation sent to your email. This confirmation email is usually received within an hour of your purchase and may occasionally be directed to your junk or spam folder, so remember to che

I've got a coupon, how can I use it?

To use a coupon code, input the code in the 'Add discount code or gift card' section and click the 'Apply' button. You can find this field in the order summary box on the checkout page. If you encounter an error message while applying the code, kindl

How can I get a copy of my invoice?

In case you need a copy of your invoice for an order, please reach out to us with your request. Our team will promptly send you a tax invoice for your purchase. If you require the invoice to be sent to a specific email or have any particular details

How can I receive a product quote?

To provide you with a quote for our products, we require your shipping address to include freight costs and details about the finish or size, such as if you're interested in a brushed nickel finish or the size of the towel rail. Once you provide us w

How can I update my contact details on your platform?

Updating your contact details, including your email address, is straightforward. Contact our customer care team and provide them with your new information. They will update your account accordingly, directing all future communications and notificatio