Exploring our showroom but struggling to locate the desired style, size, or configuration you have in mind? Rest assured; our showroom team is ready to assist by placing an order for the specific item(s) you're seeking from our warehouse, all made po

<p id="isPasted">Exploring our showroom but struggling to locate the desired style, size, or configuration you have in mind? Rest assured; our showroom team is ready to assist by placing an order for the specific item(s) you&apos;re seeking from our warehouse, all made possible through our convenient Showroom-to-Door service.</p><h2 id="how-to-proceed-with-an-order">How to Proceed with an Order:</h2><ol><li>Share the product(s) you&apos;re interested in with our showroom team.</li><li>Our team will verify the availability of your chosen product&apos;s style, size, or configuration in our warehouse and guide you through the payment process.</li><li>Once the details are confirmed, we&apos;ll organise the delivery of your selected item directly to your doorstep!</li></ol><h2 id="the-delivery-experience">The Delivery Experience:</h2><p>Every order is dispatched from our warehouse using standard shipping, typically completed within 2-3 business days. For precise shipping estimates, please refer to our Delivery page.</p><h2 id="variations-in-shipping-methods">Variations in Shipping Methods:</h2><p>Please note that we currently cannot provide international or express shipping alternatives.</p><h2 id="associated-costs">Associated Costs:</h2><p>Engaging our showroom-to-door service comes without any additional charges. Your orders are processed seamlessly without incurring extra expenses.</p><h2 id="returning-or-exchanging-showroom-to-door-purchases">Returning or Exchanging Showroom-to-Door Purchases:</h2><p>Items acquired through our Showroom-to-Door service align with the guidelines set for online purchases. To gain comprehensive insights into our returns policy, kindly consult our Returns &amp; Exchanges section.</p>

How do I order via Store to Door?

Explore the online showroom finder to access information about our showroom locations, operating hours, and showroom contact details.

<p id="isPasted">Explore the <a href="https://www.design10.com.au/pages/showrooms">online showroom</a> finder to access information about our showroom locations, operating hours, and showroom contact details.</p>

Store locations and opening hours

Yes, if you're looking to get a quote and you live near one of our local showrooms, you are encouraged to contact them directly to discuss a quote and ordering options. They will have the most up-to-date information and can assist you with personalis

<p>Yes, if you&apos;re looking to get a quote and you live near one of our local showrooms, you are encouraged to contact them directly to discuss a quote and ordering options. They will have the most up-to-date information and can assist you with personalised service.</p>

Can I directly discuss a quote with a local showroom?

For email addresses related to specific locations or inquiries, please contact our customer care team. They will provide you with the necessary contact details so you can send your queries or requests to the correct department or showroom.

<p>For email addresses related to specific locations or inquiries, please contact our customer care team. They will provide you with the necessary contact details so you can send your queries or requests to the correct department or showroom.</p>

How can I find your email for a specific location?

Whether it be a product fault, technical advice, or even a home delivery enquiry, we are committed to ensuring that all your concerns are dealt with promptly.

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What is the standard delivery time?

Something is missing from my order...

How does Hubbed work?

Do you offer international shipping?

The tracking shows my order was delivered, but I can't find it. What should I do?

What does inventory on the way mean?

What are the delivery costs for my order?

What if I receive a damaged product?

Is it possible to collect certain items from a regional warehouse?

How can I find out the shipping charges for my order?

Delivery & Collection

What do I do if I have a faulty item?

Can I get a refund if I change my mind?

What is your policy on exchanges and refunds?

What should I do if I receive the wrong item?

How can I return an item?

What should I do if I am not satisfied with the quality of the product I received?

Can I return an item and get a store credit or exchange it for another item?

Refunds & Exchanges

I can't find the product I'm looking for. How do I find out if you sell it?

What if there is an error with pricing or another aspect of ordering?

The website said that there was stock in the showroom but when I went there it was sold out?

Why is this product not available in my showroom?

Do you stock the same products online and in-showroom?

What do I do if the price changes for an item in my cart?

Can lead times vary based on the product finish?

Where can I find product dimensions?

Do you have this item in stock?

Does the price differ for different finishes?

How can I understand the dimensions mentioned in product descriptions?

What should I do if my purchase has a manufacturing defect or is damaged?

Can I order more of a clearance line item at the same price?

How can I contact customer service for assistance with products not carried by your shop?