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Delivery & Collection

What is the standard delivery time?

The estimated delivery timeframe for your order may vary depending on your purchased items and the specified delivery address. We aim to dispatch all orders promptly, usually within 2-10 business days from the order placement. However, certain situat

Something is missing from my order...

If you have received an incorrect item, kindly notify us within 24 hours by using the Contact Us form or email to [email protected]. Our team will promptly investigate the matter and contact you at your earliest convenience. We are dedicat

How does Hubbed work?

Placing an order with Hubbed is straightforward! During checkout, choose "Click & Collect" as your preferred delivery option. Then, select the Hubbed location where you'd like to collect your order. Once your package has been successfully delivered t

Do you offer international shipping?

Yes, we offer international shipping! We currently ship to Hong Kong, New Zealand, and locations across Australia.

The tracking shows my order was delivered, but I can't find it. What should I do?

Usually, parcels arrive shortly after they're marked as delivered. If you're concerned about your parcel's whereabouts, we recommend contacting the carrier to inquire about its drop-off location. Delivery drivers often try to secure your package in a

What does inventory on the way mean?

If our product displays "Inventory on the way", you might wonder when you'd receive the product if you order now. Here's a quick breakdown:. What does "Inventory On Its Way" mean?. This message indicates the product is out of stock, but new stock is

What are the delivery costs for my order?

Several factors determine delivery costs, including the weight, dimensions, destination, and the service provider chosen. Here's how it works:. Please note that the final delivery cost will be displayed during checkout before you confirm your order.

What if I receive a damaged product?

If you receive products that are damaged upon arrival, please report the issue to our customer care team immediately. We request that you send photos of the damaged items to document their condition. Once we have this information, we will arrange for

Is it possible to collect certain items from a regional warehouse?

Certain items may be available for collection from our regional warehouses. For instance, specific fridges can be collected from places like our Hardings Hardware warehouse. To arrange a pickup, please contact us for details and we will guide you to

How can I find out the shipping charges for my order?

Shipping charges for orders can be calculated during the checkout process. After you have selected the items you wish to purchase and proceed to checkout, the system will provide you with the available shipping options and corresponding costs based o