Whether it be a product fault, technical advice, or even a home delivery enquiry, we are committed to ensuring that all your concerns are dealt with promptly.

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<p>The order will be cancelled, and you will be notified accordingly.</p>

The order will be cancelled, and you will be notified accordingly.

What if there is an error with pricing or another aspect of ordering?

Products & Showrooms

Products

What is the standard delivery time?

Something is missing from my order...

Do you offer international shipping?

The tracking shows my order was delivered, but I can't find it. What should I do?

What does inventory on the way mean?

What are the delivery costs for my order?

What if I receive a damaged product?

Is it possible to collect certain items from a regional warehouse?

How can I find out the shipping charges for my order?

Delivery & Collection

What do I do if I have a faulty item?

Can I get a refund if I change my mind?

What is your policy on exchanges and refunds?

What should I do if I receive the wrong item?

How can I return an item?

What should I do if I am not satisfied with the quality of the product I received?

Can I return an item and get a store credit or exchange it for another item?

Refunds & Exchanges

I can't find the product I'm looking for. How do I find out if you sell it?

The website said that there was stock in the showroom but when I went there it was sold out?

Why is this product not available in my showroom?

Do you stock the same products online and in-showroom?

What do I do if the price changes for an item in my cart?

Can lead times vary based on the product finish?

Where can I find product dimensions?

Do you have this item in stock?

Does the price differ for different finishes?

How can I understand the dimensions mentioned in product descriptions?

What should I do if my purchase has a manufacturing defect or is damaged?

Can I order more of a clearance line item at the same price?

How can I contact customer service for assistance with products not carried by your shop?

Can you offer a better price?

Can I order products that are not currently listed on your website?

How do I order via Store to Door?

Store locations and opening hours

Can I directly discuss a quote with a local showroom?

How can I find your email for a specific location?

Showrooms

What are my payment options?

What happens after I have completed my payment online?

I think my payment has failed, can you help me?

How long does it take to verify payments?

How do I apply discounts offered by your online shop?

I didn't receive my signup discount code. What should I do?

Payments

How do I know my order was successful?

I've got a coupon, how can I use it?

How can I get a copy of my invoice?

How can I receive a product quote?

How can I update my contact details on your platform?

Orders

Payments & Orders

What if there is an error with pricing or another aspect of ordering?Updated 2 months ago