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You will be notified instantly if there is a problem with your payment. You will be prompted for an alternate payment method.

I think my payment has failed, can you help me?

Payments & Orders

Payments

What is the standard delivery time?

Something is missing from my order...

Do you offer international shipping?

The tracking shows my order was delivered, but I can't find it. What should I do?

What does inventory on the way mean?

What are the delivery costs for my order?

What if I receive a damaged product?

Is it possible to collect certain items from a regional warehouse?

How can I find out the shipping charges for my order?

Delivery & Collection

What do I do if I have a faulty item?

Can I get a refund if I change my mind?

What is your policy on exchanges and refunds?

What should I do if I receive the wrong item?

How can I return an item?

What should I do if I am not satisfied with the quality of the product I received?

Can I return an item and get a store credit or exchange it for another item?

Refunds & Exchanges

I can't find the product I'm looking for. How do I find out if you sell it?

What if there is an error with pricing or another aspect of ordering?

The website said that there was stock in the showroom but when I went there it was sold out?

Why is this product not available in my showroom?

Do you stock the same products online and in-showroom?

What do I do if the price changes for an item in my cart?

Can lead times vary based on the product finish?

Where can I find product dimensions?

Do you have this item in stock?

Does the price differ for different finishes?

How can I understand the dimensions mentioned in product descriptions?

What should I do if my purchase has a manufacturing defect or is damaged?

Can I order more of a clearance line item at the same price?

How can I contact customer service for assistance with products not carried by your shop?

Can you offer a better price?

Can I order products that are not currently listed on your website?

Products

How do I order via Store to Door?

Store locations and opening hours

Can I directly discuss a quote with a local showroom?

How can I find your email for a specific location?

Showrooms

Products & Showrooms

What are my payment options?

What happens after I have completed my payment online?

How long does it take to verify payments?

How do I apply discounts offered by your online shop?

I didn't receive my signup discount code. What should I do?

How do I know my order was successful?

I've got a coupon, how can I use it?

How can I get a copy of my invoice?

How can I receive a product quote?

How can I update my contact details on your platform?

Orders

I think my payment has failed, can you help me?Updated 2 years ago