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Refunds & Exchanges

What do I do if I have a faulty item?

Please get in touch with the Showroom where you purchased your item for assistance with any faults, repairs or other issues. If you purchased your item online, please get in touch with our Customer Care team via phone, email or live chat (see details

Can I get a refund if I change my mind?

We recommend careful selection of your purchases, yet we understand that circumstances may change. No return fee will be applied if you change your mind within 24 hours of order placement for undelivered items. If the goods have been delivered but re

What is your policy on exchanges and refunds?

As per our Refund Policy, we accept exchanges and returns within a specified period after the delivery date, provided that the items are returned in their original condition and packaging. For an exchange, store credit will be issued that can be used

What should I do if I receive the wrong item?

If you have received an incorrect item, please send us an image of the product and the packaging. We will look into the matter as soon as possible and guide you through the process of returning the incorrect item and receiving the correct one.

How can I return an item?

To return an item, contact our customer service team for guidance and the return address. The item must be returned within a certain time frame and in its original packaging and condition. Once the return is confirmed and accepted into stock, a refun

What should I do if I am not satisfied with the quality of the product I received?

In case the product you received does not meet your quality expectations, please provide us with details about the specific issues you're facing, accompanied by relevant images or videos. We'll assess the situation and take appropriate action to addr

Can I return an item and get a store credit or exchange it for another item?

You can return an item for a store credit or exchange it for a different item, provided that the item is in its original condition and packaging. Store credits can then be used to purchase any other item in our shop. Please check with our customer se