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<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Arimo, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please get in touch with the Showroom where you purchased your item for assistance with any faults, repairs or other issues. If you purchased your item online, please get in touch with our Customer Care team via phone, email or live chat (see details below).</p><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Arimo, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your purchase has a problem that would have stopped someone from buying it and has a major fault, you choose the remedy &#x2013; refund, exchange, repair or compensation. If there is a minor fault, the item will be repaired or replaced at the showroom&apos;s discretion.</p><p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: Arimo, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Your rights under Australian Consumer Law will always be applied. See <a href="https://www.design10.com.au/policies/refund-policy" style="box-sizing: border-box; color: var(--colorLink); text-decoration: underline; background: transparent; text-underline-offset: 2px;" title="Refund Policy">Online Refunds &amp; Returns Policy</a> for more.</p>

Please get in touch with the Showroom where you purchased your item for assistance with any faults, repairs or other issues. If you purchased your item online, please get in touch with our Customer Care team via phone, email or live chat (see details

What do I do if I have a faulty item?

Refunds & Exchanges

What is the standard delivery time?

Something is missing from my order...

Do you offer international shipping?

The tracking shows my order was delivered, but I can't find it. What should I do?

What does inventory on the way mean?

What are the delivery costs for my order?

What if I receive a damaged product?

Is it possible to collect certain items from a regional warehouse?

How can I find out the shipping charges for my order?

Delivery & Collection

Can I get a refund if I change my mind?

What is your policy on exchanges and refunds?

What should I do if I receive the wrong item?

How can I return an item?

What should I do if I am not satisfied with the quality of the product I received?

Can I return an item and get a store credit or exchange it for another item?

I can't find the product I'm looking for. How do I find out if you sell it?

What if there is an error with pricing or another aspect of ordering?

The website said that there was stock in the showroom but when I went there it was sold out?

Why is this product not available in my showroom?

Do you stock the same products online and in-showroom?

What do I do if the price changes for an item in my cart?

Can lead times vary based on the product finish?

Where can I find product dimensions?

Do you have this item in stock?

Does the price differ for different finishes?

How can I understand the dimensions mentioned in product descriptions?

What should I do if my purchase has a manufacturing defect or is damaged?

Can I order more of a clearance line item at the same price?

How can I contact customer service for assistance with products not carried by your shop?

What do I do if I have a faulty item?Updated a year ago