How does Hubbed work?Updated 9 months ago

How do I place an order for Hubbed?

Placing an order with Hubbed is straightforward! During checkout, choose "Click & Collect" as your preferred delivery option. Then, select the Hubbed location where you'd like to collect your order. Once your package has been successfully delivered to the chosen Hubbed location, you'll receive a notification from Hubbed indicating that your order is now available for collection.

Remember, it's essential to collect your order from the Hubbed location within 7 business days to avoid potential late fees. The Hubbed locations will hold your parcel for 14 business days before it's returned to our Fulfillment Center.

How can I collect my order from a Hubbed location?

Collecting your order from a Hubbed location is a breeze. You only need a valid photo ID, such as a driver's license or passport. When you arrive at the pickup point, provide your Design 10 order number to the staff. You can also display the pickup notification along with your photo ID to facilitate the process, making it quick and hassle-free to retrieve your parcel.

Can I use Hubbed for returns from Design 10?

Absolutely! Just as you would for picking up parcels from a local Hubbed location, you can also utilize Hubbed for returning products ordered from Design 10's main website.

Initiating a return through your Design 10 account allows you to arrange a Hubbed return. After submitting your return request, choose the option to drop off your parcel at the nearest Hubbed location. You'll receive a provided returns label that should be affixed to your package, ensuring a smooth return process.

If visiting a Hubbed location is inconvenient, there's an alternative. You can arrange a parcel pickup from your address for a nominal fee of $4.95.